Practical Support provides a wide array of management and execution services for a broad range of ICT systems and environments.
The services scope includes:
·Site and requirements analysis
·Site planning
·Systems setup
·System upgrades
·System maintenance (all levels)
Practical Support personal are highly proficient and experienced in all aspects of ICT products, configurations and environments.
Practical Support has in-depth up to date knowledge of the both local and international ICT markets and continuous business relationships with all major ICT hardware and software providers.
Practical Support upholds a strict policy of maintaining a detailed documentation package for each project and the delivery of the package in its entirety to the client so as to assure complete transparency.
A comprehensive helpdesk center is made available to all Practical Support clients throughout the project/service lifecycle. The web based helpdesk application allows for 24/7 extended support that corresponds to the level of service and support as required by the client.
Practical Support consulting and implementation service include
·Design and implementation of stable, extensible, sustainable, redundant ICT systems
·Improving performance of existing ICT systems
·Management and control of ICT systems
·Analysis, design and implementation of virtual ICT infrastructures
·Analysis, design and implementation of storage systems (SAN, NAS, Libraries, BCP)
·Analysis, design and implementation of data networks (LAN, WAN)
·Analysis, design and implementation data security/privacy infrastructure and policies
·Cost reduction analysis and implementation policies setup for ICT systems
All Practical Support employees are seasoned professional with years of field proven management and technical experience. Practical Support has successfully executed numerous projects in the fields of:
·Design and implementation of ICT infrastructure for multinational companies (with both local and world-wide facilities)
·Implementation of virtual servers based infrastructure solutions
·Analysis, design and implementation of central storage solutions utilizing online backup and disaster recovery planning protocols (DRP)
·Design implementation and management of large scale email systems
Practical Support’s main areas of expertise includes
Virtualization infrastructures & Storage systems
Operating Systems
Networks and Data communication infrastructure
Information security